Types of Apps

Fresservice apps are classified into three types.

  1. App: Freshservice apps are built using the Freshworks CLI and extend the functionality of your Freshservice agent portal. They can be installed from Freshworks Marketplace. To submit a Freshservice app, see Freshservice Apps.
    You can also submit a paid app that enables you to generate revenue whenever your app is installed by a customer from Freshworks Marketplace. For each Sale, we will pay you an amount ("Revenue Share") equal to eighty percent (80%) of the amount received by Freshservice from the Sale. The amount excludes taxes and any separately stated fees or charges. For more information, refer the CHARGES, PAYMENT OF REVENUE SHARE AND RELATED TERMS section in Terms of Use. To submit a Freshservice paid app, see Freshservice Paid Apps.
  2. Custom App: These Freshservice apps are created for specific customer requirements and are available only to that customer. Custom apps are not subject to review and are available for installation once they are submitted. To submit a custom app to Freshservice, see Custom Apps.
  3. External App: External apps integrate Freshservice functionality in a third-party product using Freshservice APIs. They are listed in Marketplace, but are installed from the third-party product. To submit an External app, see External Apps.

Note: In order to submit your app, you will need a Freshservice account. Click SIGN UP FOR FREE to create an account.