Note: Before submitting an app in the Freshservice Developer portal, ensure to sign up for a Freshservice account.
Apps are classified into the following types:
- Custom App: These apps address specific customer requirements and are available only to that customer. A custom app is not subject to review and is available for installation as soon as it is submitted. For information on how to submit a Custom app, see Custom Apps.
- External App: These apps use the Freshservice methods and integrate the Freshservice functionalities with a third-party product. An External App is listed in the Freshworks Marketplace but is installed from the third-party’s URL. For information on how to submit an External app, see External Apps.