External Apps

Follow these steps to submit your app to Freshworks Marketplace.

  1. Log in to the Freshservice portal, go to Admin -> Security, turn on the Secure Connection using SSL toggle, and click Save.

  2. In the Developer website, click Log in at the top-right corner.

  3. In the pop-up window, enter your Freshservice URL, and click PROCEED. If you are not logged in to Freshservice, you will be redirected to Support portal login page. In the login page, provide your Freshservice credentials and click LOGIN.

  4. Click Add New App.

  5. In the Add New App window, enter your app URL, and click OK.

  6. Follow the instructions listed in the table to provide your app information.

    FIELD DESCRIPTION
    App Name Provide a name for your app, comprising two to three words. This field is mandatory for all types of apps.
    App Icon Provide an icon to represent your app in Freshworks Marketplace. Ensure that your logo meets the following requirements.
    • Image format is .PNG.
    • Logo background is transparent.
    • Aspect ratio is 1:1.
    • Minimum resolution is 400 x 400 pixels.
    This is a mandatory field for Freshservice apps and External apps.
    Overview Add a short introduction on how you can integrate your app with Freshworks suite of products, it should not exceed 100 characters. This field is mandatory for all types of apps.
    Description Provide an introduction briefing your app’s functionality and features. This field is mandatory for all types of apps.
    Instructions If your app requires user action during installation, list them here in sequence.
    Screenshots Provide screenshots to illustrate how your app works. You can capture different states and process flows to give users a better insight into your app. Ensure that your screenshots meet the following requirements.
    • Image format is .PNG.
    • Maximum of five screenshots.
    • Minimum resolution is 1350 x 850 pixels.
    This is a mandatory field for Freshservice apps and External apps.
    Video Guidelines Submit either a YouTube or Vimeo video. This field is not mandatory but required if you would like your app to be featured in Freshworks Marketplace. The recommended format for:
    • YouTube link - https://youtu.be/VIDEO_ID
    • Vimeo link - https://player.vimeo.com/video/VIDEO_ID
    For more information on the guidelines, see Video guidelines.
    App Category Select the appropriate category to help customers easily filter and find your app in the gallery. You can select upto three categories. This is a mandatory field for Freshservice apps and External apps.
    Support Email Provide your support email for customers to reach you in case of any queries regarding your app. This is a mandatory field for Freshservice apps and External apps.
    Support URL Provide the link to your helpdesk or a solution article. This is a mandatory field for Freshservice apps and External apps.
  7. To add more languages, click the Languages tab and select the language from Add new Language.

  8. Click Save to save the app details or click Save and Publish to submit your app. Once your app is reviewed and approved by Freshservice, it will be published in Freshworks Marketplace.